Element Staffing is recruiting for a Laboratory Sales Coordinator for a global analytical instrumentation company supporting customers across North and South America. This role provides technical support for advanced laboratory instrumentation used in polymer, environmental, forensic, energy, and materials science applications.
The Laboratory Sales Coordinator will serve as a key point of contact for distributors, engineers, and end users by answering technical questions, troubleshooting system issues, and assisting with installation and configuration. This primarily remote role works closely with the Technical Director, and after training, will become a primary support contact for customers across North America.
Duties/Responsibilities:
- Provide remote technical support to customers, distributor partners, and field engineers via email and phone for analytical instrumentation systems
- Troubleshoot hardware, configuration, and analytical performance issues related to pyrolysis-GC/MS systems and associated accessories
- Assist customers and distributor engineers with system installation, configuration, and operational troubleshooting during and after instrument setup
- Answer technical inquiries related to instrument components, part numbers, consumables, software licenses, and system configurations
- Support instruments integrated with major GC/MS platforms such as Agilent, Shimadzu, Thermo Fisher Scientific, JEOL, and SCION
- Provide guidance on gas chromatography (GC) and mass spectrometry (MS) system operation, including gas line configurations, hardware compatibility, and instrument performance
- Assist with interpreting GC/MS data outputs and mass spectral results, helping customers diagnose analytical issues and optimize instrument performance
- Work with distributor engineers who may be onsite with customers during installations or service calls, providing real-time troubleshooting and technical guidance
- Develop a strong working knowledge of pyrolysis-based analytical techniques and how the company’s instrumentation integrates with GC/MS systems used in polymer, environmental, forensic, and materials science applications
- Collaborate with internal technical teams and the global headquarters when complex technical issues require escalation
- Assist with technical training sessions, product demonstrations, and trade show support as needed
- Maintain detailed documentation of customer support activities, troubleshooting steps, and resolutions
- Continuously build technical expertise in analytical instrumentation, system integration, and laboratory workflows to better support customers
Years of Experience: 1–5+ years of experience working with analytical instrumentation, laboratory systems, or technical support environments. Hands-on GC/MS experience is strongly preferred.
Education: Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, or a related scientific field preferred.
Shift/Travel: Monday–Friday, 8:00 AM – 5:00 PM CST (flexibility required depending on workload)
Travel may include:
- Up to ~25% domestic travel for training, trade shows, and customer support activities
- Occasional international travel, including training in Japan
Compensation: $26-32/hr depending on experience
Assignment Type: Contract-to-Hire
Location: Houston, TX (remote work environment).
For immediate consideration, please send your resume to resumes@element-staffing.com.